Refund policy

We have a no return policy, which means you may not return for payment after receiving your item .

To request an exchange, you can contact us at reality@mentalbrand.llc. Please note that item(s) will need to be sent beforehand.

You can always contact us for any question at reality@mentalbrand.llc.

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

CONTACTING PAST 7 DAYS FOR ANY DAMAGES AND ISSUES AFTER ORDER HAS BEEN RECIEVED WILL RESULT IN NO SOLUTION.

Exceptions / non-returnable items
 We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges. To ensure you get what you want is to double check the item you have in your cart.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or exchange your approved order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.